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Terms & Conditions

Continuum Nutrition & Wellness: ABN 67 668 719 980

Practitioner: Madison Dore, Certified Practicing Nutritionist (AARPN: PN00319U)

 

By accessing and using this website, services, purchasing products, or engaging with our content, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please discontinue the use of this website and/or our services.

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Updated 09/06/2026

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1. About Us

  • Continuum Nutrition & Wellness provides clinical nutrition consultations, educational resources, digital products, wellness information, and related services. Services are provided by a qualified Clinical Nutritionist registered with the Australian Association and Register of Practising Nutritionists (AARPN).

  • The information contained on this website, social media platforms, newsletters, blog articles, downloadable resources, and educational materials is provided for educational and informational purposes only.

  • We use Practice Better for our Practice Management and Electronic Health Records (EHR) software.

  • While every effort is made to provide accurate and evidence-based information, individual results will vary and no specific outcomes can be guaranteed.

 

Continuum Nutrition & Wellness operates within the scope of practice of a Clinical Nutritionist. Services are designed to support nutritional status, health optimisation, lifestyle modification, and wellbeing.

Services do not replace:

  • Medical care

  • Specialist care

  • Mental health treatment

  • Emergency healthcare

 

Clients should maintain ongoing care with their GP and/or other relevant healthcare providers where appropriate.

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2. Bookings and Payments

  • All consultations must be paid for at the time of booking unless otherwise agreed.

  • All prices are listed in Australian Dollars (AUD) and may be updated periodically.

  • Outstanding accounts/money owed may result in future appointments being declined until payment is received.

  • By booking an appointment, you agree to provide accurate and up-to-date information regarding your health history, medications, supplements, and any relevant medical conditions.

  • Health Fund Rebates: Once you have paid for your consultation, you will be sent a receipt which can be taken to your private health fund. Please check with your provider regarding eligibility as rebates depend on your specific level of cover and cannot be guaranteed.

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3. Cancellation/Refund Policy

  • Consultation fees are generally non-refundable and we do not provide refunds for 'change of mind'.

  • Consultation cancellation or rescheduling made with less than 24hrs notice will incur a 100% cancellation fee.

  • No refunds will be issued to clients who do not attend or 'no show' their scheduled appointment.

  • Clients arriving more than 15 minutes late to their scheduled consultation may be considered a non-attendance if there is insufficient time to safely complete the consultation. In these circumstances, the appointment may be forfeited and the cancellation/no-show policy will apply.

  • Digital products, downloadable resources, meal plans, educational programs, memberships, and online courses are non-refundable unless required by Australian Consumer Law.

  • We understand emergencies happen and that there may be exceptions to the above; refund/reschedule requests will be assessed on a case-by-case basis at our discretion.

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4. Privacy and Confidentiality

We are committed to protecting your privacy & confidentiality and handling personal information with care always. Collection, storage, and use of personal information is taken very seriously by Continuum Nutrition & Wellness and we use layered, enterprise-grade security through Practice Better with data-encryption. Any personal information collected through this website, booking forms, consultations, or email/message communications is handled in accordance with Australian privacy legislation. Practice Better maintains full compliance with major healthcare and data protection regulations.

Client information is treated confidentially except where disclosure is:

  • Required by law;

  • Necessary to prevent serious risk of harm; or

  • Authorised by the client.

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5. Third-Party Links

This website may contain links to third-party websites, products, services, or resources. These links are provided for convenience and educational purposes only. Continuum Nutrition & Wellness is not responsible for the content, accuracy, privacy practices, or policies of external websites and does not guarantee the quality or effectiveness of third-party products or services.

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6. Limitation of Liability

  • To the maximum extent permitted by law, Continuum Nutrition & Wellness, its directors, employees, contractors and representatives are not liable for any direct, indirect, incidental, consequential, or special loss, damage, injury, cost, or expense arising from the use of this website or services​ so long as such loss is not a direct result of our negligence. All services are provided in good faith and based on information available at the time.

  • By using our services, you acknowledge that you are responsible for your own health decisions and agree to seek appropriate specialised medical care where required.

 

Nothing in these Terms & Conditions excludes your rights under Australian Consumer Law.

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7. Indemnification

  • By using this website and our services, you agree to indemnify and hold harmless Continuum Nutrition & Wellness, it's owner and representatives from any claims, liabilities, damages, losses, or expenses arising from your use of the website, services, resources, or violation of these terms & conditions

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8. Dispute Resolution & Complaints Process

We are committed to providing a professional, respectful, and supportive service. If you have a concern or complaint, we encourage you to contact us directly so we can work together to resolve the matter as quickly as possible. If a resolution cannot be reached, both parties agree to attempt to resolve the matter through good-faith discussions before pursuing formal legal action.

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If this dispute cannot be resolved, complaints should be submitted in writing via email to us and will be acknowledged within 7 days, or you may contact;

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Contact Us

If you have any questions regarding our terms & conditions, please don't hesitate to contact us.

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Continuum Nutrition & Wellness

Email: info@continuumnutrition.com.au

Website: www.continuumnutrition.com.au

Queensland, Australia

 

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